Set Up ActiveSync® - iPhone™

To access Exchange on the iPhone:

  • You must have an Enterprise data plan on your AT&T account.
  • Your email administrator must purchase an Active Sync license and add your mailbox to that license. To learn more, please see the help topics, "Purchase License" and "Add User."

To set up the iPhone:

  1. Log into your User Control Panel at the following URL:
     
    https://cp.rackspace.com/usercp
  2. Under the Client Setup section, click the ActiveSync link. This will open the Setting Up ActiveSync window. You will need this information to set up the account.
  3. On the iPhone, tap the Settings icon.
     
    Settings icon.
  4. Tap Mail, Contacts, Calendars.
  5. Tap Add Account.
  6. Tap Microsoft Exchange.
  7. The Exchange setup screen will open. Enter the following information:
     
    • Email—Enter your entire email address (e.g., myname@mydomain.com), using all lowercase letters.
    • Domain—Enter the Domain address from the Setting Up ActiveSync window.
    • Username—Enter the User name (e.g., myname_mydomain.com) from the Setting Up ActiveSync window. The User name is different from the email address.
    • Password—Enter the password for your email account.
    • Description—Enter a descriptive name for your account (e.g., My Work Account). This description will be visible only to you.
  8. Tap the Next button.
  9. The iPhone will attempt to verify the account. You may receive an "Unable to Verify Certificate message." Tap the Accept button.
  10. The iPhone will continue verifying the account. Once complete, tap the Server field, and enter the Server address from the Setting Up ActiveSync window.
     
     
    Server addresses.
  11. Tap the Next button.
  12. The iPhone will try to create a secure (SSL) connection to your Exchange server. If it cannot do this, it will try a non-SSL connection. If it asks for confirmation, tap Yes to continue.
  13. Tap the ON / OFF buttons to select the information types to synchronize with Exchange.
  14. Tap the Done button.

Note: When sending email from the iPhone, you can tap the From field to select any address associated with your Exchange account. To learn more, please see the help topic, "Add an Address."