TTD Enterprises is Sold on Fanatical Support

Microsoft Exchange, Technology, Consultants, 1-10

TTD Enterprises has been implementing and supporting Microsoft Dynamics GP ERP for companies across America since 1994.

• Challenge
  Poor email service with former email hosting provider
• Solution
  Microsoft^® Exchange with BlackBerry^® and ActiveSync^® licenses for mobile support
• Results
  Reliable email service with an intuitive Control Panel for easier email administration

Too Many Excuses and Not Enough Service

As a Microsoft Certified Business Management Solutions Specialist, TTD Enterprises specializes in Microsoft Dynamics GP ERP sales and implementation.

Ed Cowen, CEO of TTD Enterprises, was using an email hosting company for Microsoft Exchange^® service. “The service was cheap, but we got what we paid for,” he says of his disappointing experience with that company. He got excessive downtime, broken promises, and more excuses than solutions for his monthly fees. “The service failed miserably for us,” Ed declares.

To support inquiries via email forms on their website and to maintain contact with current and potential clients, Ed needed a better solution for business email.

Service and Features are a Perfect Match

Rackspace^® came highly recommended to him. After investigating Rackspace’s email hosting services, he signed up online for Rackspace’s Microsoft^® Exchange service. “The online signup and setup process was very easy and well presented. There were no ‘bait and switch’ tactics. I appreciated the honesty of the process,” Ed recalls. His choice was driven by the availability of components his business needed, like BlackBerry^® and ActiveSync^® licenses for mobile accessibility. Now, he has the Microsoft Exchange functionality he needs, with the dependability of Rackspace infrastructure and support.

Once signed up, setup was easy with the help of our Support Site documentation. “The clear documentation and procedures helped setup go very quickly.” While he has unlimited access to our Fanatical Support^® team, he’s never had to use it. “It just works, and that’s better than any support team,” says Ed.

A Small Price to Pay for Email Relief

Ed found email service he could rely on with Rackspace’s Microsoft Exchange hosting service. “You have a team of ‘propeller heads’ working on this stuff all the time to create a great service,” he says. We call those propeller heads, our Fanatical Support team. The concept of Fanatical Support encompasses the technical support customers get from our support representatives, to the infrastructure support teams that keep messages flowing, all the way up to senior leadership guiding future product development based on customer feedback and industry trends. That gives Ed, and the thousands of other small- to medium-sized business owners served by Rackspace, the ability to reallocate time away from server maintenance and dealing with subpar email providers, and back to revenue generating tasks. Through the intuitive Control Panel, he can manage his services quickly and easily with just a few clicks. “Adding and managing users is very straightforward. Rackspace is very proactive in communicating functionality upgrades and user changes,” he says.

For more price-sensitive customers, Ed fields pricing concerns with, “I had it cheaper, and it didn’t work. Try out Rackspace Email & Apps and see how well it works.” He admits that he pays slightly more for Rackspace’s Microsoft Exchange service, but that it’s well-worth it to ensure his main communication line is handled by experts. The best compliment of all, “I tell my customers and others all the time about Rackspace. It’s much better than maintaining an in-house Exchange server.”