Express Wireless Trades Free Email for Worry-free Email

Rackspace Email, Communications & Media, Technology, Professional Services, 500+

As the largest certified Alltel dealer in Black Hills, SD, Express Wireless operates Bee-connected.com for businesses and consumers throughout the seven-state region.

• Challenge
  Free email service lacking functionality and support
• Solution
  Affordability of Rackspace Email with the responsiveness of Fanatical Support^®
• Results
  Easy-to-use Control Panel administration and reliable email service

Free Email Service Didn’t Deliver Ease or Functionality

In order to provide customers with a convenient way to access wireless services, Express Wireless maintains Bee-connected.com. Visitors can email the company from the website and they use email to support communication between their four locations throughout South Dakota.

To maintain email service, they used a hosting company. The hosting company didn’t provide the features they needed. “Even though it was free, you had to have a Yahoo login to have a Bee-connected email account. They weren’t a good business email service provider,” says Tony Pannone, Network Administrator, at Express Wireless. Their dissatisfaction with their current provider motivated the search for better, more professional email service.

Responsiveness Tips the Scale to Rackspace

An online search uncovered Rackspace’s business email hosting services. “I chatted with a sales rep, asking questions for about an hour. The rep gave me all the information I needed to present it to decisions makers,” he says. The tipping point in their decision was the responsiveness of our sales team and pricing.

They selected Rackspace Email. For $1 per mailbox, per month, Express Wireless users have a web-based email interface with calendar, contacts, tasks, notes, and free mobile sync.

“Everything was extremely easy. Our email was migrated over a weekend. We had one minor issue and called for help at 4:30 on a Sunday, and by 4:35 we were done,” Tony remembers. Backed by Fanatical Support^®, he can depend on assistance from our team of email experts. He also notes the quality of our support documentation.

Dependable, Affordable Email Service with Rackspace

With Control Panel administration, creating mailboxes and customizing their email environment is a breeze. “It’s simple and it works,” says Tony. Email service is no longer an issue for the company.

Since moving their email to Rackspace, they report no major issues. “We don’t even think about it because it just works,” Tony states. Of their overall experience with Rackspace email hosting he says, “It’s all very convenient and does what it’s supposed to do.”