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Archive for the ‘Fanatical Support’ Category

What’s in the Rackspace Secret Sauce?

by Lizetta Staplefoote on September 21, 2011 | No Comments

According to Wayne Roberts SVP of Hybrid, and former SVP of Human Resources, Rackers are Rackspace’s “secret sauce.” What’s the recipe? In any successful recipe, certain ingredients serve as the palette for the overall taste of the dish. Even though we regard it as secret, we’ll share one way we strike the right ingredients for [...]

3 Quick Reasons Why Internships at Rackspace Are Worth It

by Drew Reburn on September 6, 2011 | No Comments

Rackspace has acquired reputation as a great place to work full-time, but its summer internships are nothing to sneeze at. Here are three reasons why: Real Responsibilities: When people hear “intern,” they usually think of a fresh-faced youngster working hard to make sure all the real employees get their coffee just the way they like [...]

Rackspace Archiving Version 2 – Built on Racker Core Values

by Tom Duscheid on September 1, 2011 | No Comments

Recently, I wrote about our excitement around the move to Rackspace Archiving Version 2. I also briefly mentioned the challenges of the product’s rapid growth. In order to move our customer base to a new version and new environment, we’ve relied on Rackspace Core Values – our special recipe that allows us to be different [...]

Rackspace Archiving Releases Version 2

by Tom Duscheid on August 30, 2011 | No Comments

Imagine you’re the mayor of a small town where population grows from zero to the size of a small city in under two years. We faced this challenging, yet exciting, reality with Rackspace Archiving. Our user base grew phenomenally in a short time forcing us to find innovative ways to keep up with growth effectively [...]

Raising the Bar on Fanatical Support in the Cloud

by Ashleigh Davis on December 14, 2010 | No Comments

This news is taken from the original announcement from Lew Moorman on the Rackspace Cloud Blog. Today Rackspace is defining a new category of hosting – Managed Cloud – much as we did a decade ago when we led the way in Managed Hosting. Our first service offering in this new category is Cloud Servers [...]

Rackspace Business Productivity Rx: Increase Productivity with Free Training

by Eric Boyce on June 29, 2010 | 1 Comment

No matter the promises of improved efficiency, communication, and productivity, an application is only worth what you can actually do with it. But not everyone has time to read through pages and pages of documentation, and different people learn in different ways. Did you know that Rackspace provides opportunities every week to expand your knowledge [...]

The Reseller Journey

by Adam Williams on February 14, 2010 | No Comments

This is a post about the growth of a company and about knowing when to invest in a partnership . . . Over the past five and a half years, I’ve held many positions with Rackspace Email & Apps—but the reseller program has always felt like my “baby.” Looking back, we were fortunate for the [...]

Get Support the Way You Want – Live Chat Support Now Available

by Cameron Nouri on May 28, 2009 | No Comments

LOL, BRB, and TY That’s right, we understand that lingo and see lots of those acronyms flying across our screen now that we officially launched live chat support. And now you have one more medium to contact us for help. (For those that don’t know–LOL = Laughing Out Loud, BRB = Be Right Back and [...]

Transparency Matters

by Melissa Mancuso on May 19, 2009 | No Comments

We know that communication is extremely important to all of our customers. We appreciate this fact so much that we developed an internal tool to further facilitate communicating with our customers. The second version of this tool, internally named Broadcast, was just launched. This is an internal tool that allows us to update our system [...]

Commitment to Employee Development

by Jonathan Hartman on February 9, 2009 | No Comments

One of my favorite things about working for Mailtrust is their dedication to the personal and professional development of their employees. There are many ways that we go about this development: reading a book, attending a conference or a seminar, internal tech talks, external tech talks, involvement in the local development community, and so on. [...]