I posted in February about proactive customer support, and I said that On-Star should tell me when my car needs a tune-up. Well, check out this announcement from GM: http://news.yahoo.com/s/nm/20050913/tc_nm/autos_gm_onstar_dc (Link Removed)
GM is doing exactly what it should by adding these features. I don’t know that it is enough to replace their current marketing efforts, but this sort of design and approach needs to continue on many fronts, not just in cars.
-Kirk
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