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Support: 1-800-961-4454
1-800-961-2888

Contact International Sales

You can call from outside the United States for free from these countries.

  • Argentina / 0800-999-1438
  • Brazil / 0-800-020-1543
  • Chile / 1230-020-8940
  • Colombia / 01800-710-1959
  • Mexico / 01-800-099-0352
  • Peru / 0800-55413
  • United States / 1-855-256-4155
  • Venezuela / 0-800-100-5449
  • Rest of Latin America 1-210-312-2329
Additional charges may be incurred if calling within other Latin America countries.

Contact International Support

You can call from outside the United States for free from these countries.

  • Argentina / 0800-666-3175
  • Brazil / 0-800-892-3931
  • Chile / 1230-020-9016
  • Colombia / 01800-913-1498
  • Mexico / 01-800-099-0216
  • Peru / 0800-55584
  • United States / 1-800-961-4454
  • Venezuela / 0-800-100-4663
  • Rest of Latin America 1-210-312-2329
Additional charges may be incurred if calling within other Latin America countries.

Global infrastructure

When it comes to your online presence, speed is king. That’s why we’ve built our global infrastructure to deliver top speeds. Highly trained specialists run our infrastructure, which uses the latest technologies and resides in enterprise-grade data centers across the globe. We have 9 data centers in 6 regions including Chicago, Dallas, Northern Virginia, London, Hong Kong, and Sydney.


Network

  • Dedicated to our customers’ hosting needs only
  • Always high-performance bandwidth
  • 9 network providers, for multiple redundancies
  • 219 CDN edge locations on 6 continents optimize content delivery: North America (77); Europe (36); Asia-Pacific (70); Africa (17); South America (15); Middle East (4)
  • Fiber carriers enter at disparate points to guard against failure
  • Network topology and configuration automatically improves in real time
  • Configuration, co-developed with Cisco, guards against single points of failure at the shared network level (extendable to your VLAN environment)
  • Cisco and Arbor Networks work with us to continually improve monitoring and security


Precision environment

  • N+1 redundant HVAC (Heating Ventilation Air Conditioning) system, ensuring duplicate system immediately comes online should there be an HVAC system failure
  • Every 90 seconds, all air is circulated and filtered to remove dust and contaminants
  • Advanced fire suppression systems


Core routing equipment

  • Fully redundant, enterprise-class routing equipment only
  • Fiber carriers enter at disparate points to guard against service failure

Physical security

  • Keycard protocols, biometric scanning protocols, and around-the-clock interior and exterior surveillance
  • Access limited to authorized data center personnel; no one else can enter the production area without prior clearance and appropriate escort
  • Every data center employee undergoes multiple and thorough background security checks before hire


Conditioned power

  • UPS (Uninterruptible Power Supply) for all servers
  • N+1 redundant UPS power subsystem, with instantaneous failover if the primary UPS fails
  • If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely


Network technicians

  • Networking and security teams must be certified and thoroughly experienced in managing and monitoring enterprise-level networks
  • Our Certified Network Technicians are trained to the highest industry standards

Our 100% Network Uptime Guarantee

Your business depends on reliable uptime. That’s why we’ve designed and built our network for solid reliability—and backed it with our 100% Network Uptime Guarantee.


Network


Rackspace Guarantees:
Network will be available 100% of the time in a given month, excluding scheduled maintenance.


Customer Advantages:
A credit of 5% of the monthly fee for each 30 minutes of downtime, up to 100% of the monthly fee for the affected server.

Infrastructure


Rackspace Guarantees:
Critical infrastructure systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance.

Customer Advantages:
A credit of 5% of the monthly fee for each 30 minutes of downtime, up to 100% of the monthly fee for the affected server.

Hardware


Rackspace Guarantees:
Functioning of all hardware components and replacement of any failed component at no cost to the customer.


Customer Advantages:
A credit of 5% of the monthly fee per additional hour of downtime, up to 100% of the monthly fee for the affected server.

Put our global infrastructure to work for you

Contact Us

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